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Where to log in
- Open the Arro app on your phone. If you do not have it, install it from the App Store or Google Play.
- Sign in with the email or phone number you used when you applied.
- Complete the verification step the app asks for.
Screens change with app updates, so follow what the current version shows.
Fixes for common login problems
| Problem | What to try |
|---|---|
| App will not open or freezes | Update to the newest version, then restart your phone |
| Code or verification never arrives | Check signal, wait a minute, request a new code, confirm the phone number on file |
| "Account not found" | Try the other identifier, email instead of phone or the reverse |
| New phone | Install the app, sign in and re-verify; the account is tied to you, not the device |
| Locked out after several tries | Stop retrying and email Arro support |
| Bank link broken after login | Re-link the account through Plaid from inside the app |
If none of that works, uninstall and reinstall the app. Deleting the app does not close or change your account.
When you cannot get in and a payment is due
This is the situation that causes late fees. Do not wait for the login problem to fix itself.
- Email [email protected] from the address on your account and say a payment is due.
- Keep a copy of the message with the date and time.
- Ask Arro to confirm in writing how you can pay while you are locked out.
- If a late fee or late mark follows a lockout you reported in time, ask for it to be reversed and see Arro complaints for escalation.
Login safety
- No genuine support agent needs your password or one-time code. Do not share them by email, text or phone.
- Check the publisher name before installing any app called Arro.
- Sites that look like Arro but ask for your login are not Arro. Close them.
Still stuck?
Arro customer service lists the ways to reach the company. Recent app-store reviews mention login trouble, and Arro's replies there point people back to support.
Copy-ready message when you are locked out
Subject: Cannot log in to my Arro account, payment due [date]
Hello,
I cannot log in to the Arro app. [Describe what happens: no verification code arrives / the app shows an error / my phone number changed.]
Name on account: [full name]
Email on account: [email]
Phone on account: [number]
Device: [iPhone or Android model], app version [number if known]
A payment is due on [date]. Please restore my access or tell me how I can pay in the meantime, and confirm that I will not be charged a late fee for a lockout I have reported.
Thank you,
[Name]
Before you write: a two-minute checklist
- The app is updated to the newest version
- Your phone has signal and can receive texts
- You tried both your email and your phone number
- You restarted the phone once
- You are using the official app, published by ArroFi Inc.
Questions people ask
Can I log in to Arro on a computer?
Arro is built around its mobile app. Reviewers note there is no full desktop account, so plan to use your phone.
Is arrocardapply.com the Arro login?
No. We are an independent information site with no login. Use the official Arro app.
What if I changed my phone number?
Email [email protected] from the address on your account. Arro will need to verify your identity before updating it.
Sources
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