Arro customer service and contact options

Arro customer service is reached by email at [email protected] or through the Arro app. WalletHub reports that Arro has no dedicated phone number for cardholders. If email does not resolve a problem, you can escalate to the Consumer Financial Protection Bureau.

Checked November 9, 2026 against Arro's own pages and the independent sources listed below. Written by the ArroCardApply Editorial Team.

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On this page
  1. Ways to contact Arro
  2. How to write a support email that gets answered
  3. Problems people contact Arro about most
  4. What customers say about support
  5. How to escalate
  6. Copy-ready message to Arro support
  7. What to expect after you write

Ways to contact Arro

ChannelDetail
Email[email protected]
In the appHelp and support options inside the Arro app
PhoneNo dedicated cardholder line, per WalletHub
CompanyArroFi Inc., Marina del Rey, California
Card issuerCommunity Federal Savings Bank, Member FDIC

We are not Arro and cannot look up your account. Please do not send account details to us.

How to write a support email that gets answered

Support teams that work by email answer fastest when the first message has everything they need.

  1. Send from the email address on your Arro account.
  2. Put the problem in the subject line, for example "Payment made 3 March not posted".
  3. Give your full name and the phone number on the account. Never send your full card number, SSN or password.
  4. State what happened, with dates and amounts.
  5. State what you want: a refund, a corrected report, a replacement card.
  6. Attach screenshots.

Save every reply. If you later file a complaint, the dated thread is your evidence.

Problems people contact Arro about most

What customers say about support

Opinion is split. Arro's site quotes a member who cannot say enough good things about its customer service. On Trustpilot, where Arro holds 2.9 out of 5 from 155 reviews, many one-star reviews describe slow or repetitive answers. Arro does reply publicly to reviews there.

How to escalate

  1. Ask for a supervisor review by email. State that it is a formal complaint.
  2. Dispute a charge in writing. For billing errors and fraud, credit card law gives you dispute rights. Put the dispute in writing within 60 days of the statement.
  3. File with the CFPB. The Consumer Financial Protection Bureau forwards complaints to the company and tracks the response. It is free.
  4. Dispute with the credit bureaus if the problem is on your credit report.

Copy-ready message to Arro support

General support request

Subject: [Short description of the problem]

Hello,

I am writing about my Arro Card account.

Name on account: [full name]

Phone on account: [number]

What happened: [describe it in two or three sentences, with dates and amounts].

What I am asking for: [refund / correction / replacement card / explanation].

I have attached [screenshots / bank record]. Please confirm you have received this and tell me when I can expect an answer.

Thank you,

[Name]

What to expect after you write

StageWhat usually happens
First replyAn acknowledgement or a request for more details
Follow-upSend one reply on the same thread after three business days if you hear nothing
No resolution after two weeksMark your next message as a formal complaint, then escalate

Arro does not publish service targets, so these are sensible waiting periods, not promises from Arro.

Questions people ask

What is the Arro customer service phone number?

WalletHub reports that Arro has no dedicated phone number for cardholders. Use [email protected] or the in-app help.

What is the Arro support email?
How long does Arro take to reply?

Arro does not publish a response time. Reviews range from quick answers to waits of several days.

Who issues the Arro Card?

Community Federal Savings Bank, Member FDIC, under licence from Mastercard.

Sources

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